Question 1

How long does it take to receive commercial gym equipment from HARTIS?

Accepted Answer

Sixty days from confirmed order to the equipment leaving the production line, plus shipping. Everything is built to order, so nothing is ever out of stock, and enquiry to installed floor typically takes 10 to 12 weeks.

Question 2

Is there a minimum order quantity?

Accepted Answer

There is no minimum in units. A custom frame colour needs six units of that colour; below six, your order runs in a standard finish at the same price.

Question 3

What does a complete gym fit-out cost?

Accepted Answer

Most complete fit-outs land between €10,000 and €40,000 delivered DDP; a 300 m² commercial floor typically runs €15,000 to €25,000. Send the room dimensions and you receive an equipment list, a scaled layout and a landed figure within three working days, free of charge.

Question 4

Who do I call when something breaks?

Accepted Answer

You call Vasyl Ilkiv, the owner, on the number in the footer. Wear parts dispatch from EU stock within five working days, and bearings, cables and fasteners are standard industrial sizes that a local engineer can source independently.

Question 5

Can I inspect the equipment before I commit?

Accepted Answer

Yes. On request we film a close-up walk-round of the exact machine you are considering, including welds, bearing housings and finish. A physical swatch set posts free anywhere we deliver, and the full specification pack is supplied before you pay anything.

Question 6

What are the payment terms?

Accepted Answer

30% on confirmed order and the balance before dispatch. Prices are in euros on DDP terms, so freight, customs, duty and tail-lift unloading are included and the figure you agree is the figure you pay.

Question 7

Do you supply cable machines and free weights?

Accepted Answer

Yes. Lat pulldowns, rows, functional trainers and cable crossovers sit alongside the plate-loaded line, together with bars, bumper plates, dumbbells and plates. We do not build cardio or electronic equipment and do not rebrand third-party products.

Question 8

Is HARTIS equipment certified?

Accepted Answer

The equipment is tested to EN ISO 20957-1 Class S for commercial use. The test report and declaration of conformity are available from any member of our team on request, with no login or sales call required.

Question 9

Do you install the equipment on site?

Accepted Answer

In Czechia, Slovakia, Romania, Poland, Hungary and Austria a contracted install partner is scheduled against your delivery date. In Germany, Italy, Spain, the Netherlands, Belgium and Portugal delivery is DDP as standard and installation is quoted per project with a local crew. Typical on-site assembly takes one to two days.

Question 10

Do you work with dealers and distributors?

Accepted Answer

Yes. Independent gyms and equipment dealers are our two core customer groups. Dealers receive the same specification pack, component-level warranty and EU spare-parts support as direct gym operators.